What if...? FAQ

What information will you keep about me? I won't be inundated with junk mail will I?

Your privacy is important. Blue Zoo retains only the names, addresses, and email addresses of its customers in order to conduct business.

NO customer banking details are held.
NO information is passed to third parties.

Simply email: queries (at) bluezoobooks.com

replacing (at) with @ and leaving no spaces between the letters. (Email addresses are disguised like this to stop automated programs capturing them and bombarding them with junk email.)

Your privacy is important. Blue Zoo retains only the names, addresses, and email addresses of its customers in order to conduct business.

NO customer banking details are held.
NO information is passed to third parties.

Simply email: help (at) bluezoobooks.com

Please replace (at) with @ and leave no spaces between the letters.

Do you have a returns policy?

Yes. A simple policy.

Items must have been purchased directly from this site.
Items must be returned within 30 days of sale.
Items must be returned in absolutely pristine condition.
Items must be returned to the address from which they were sent.
Refunds can be credited only to the account from which an item was purchased.

Finally, please do not return a book in less than pristine condition. No refund can be given for books that are not 'as new'.

If you need to return anything, please send an email detaling the reason for the return to the address below and instructions will be sent as soon as possible.

help (at) bluezoobooks.com

Please replace (at) with @ and leave no spaces between the letters. (Email addresses are disguised like this to stop automated programs capturing them and bombarding them with junk email.)

Don't miss the discount price - BUY NOW

Transactions are processed securely using PayPal.
You do not need a PayPal account.
Orders are usually shipped within 48 hours.

Defective items must be reported within 48 hours of receipt for an exchange.

What do I do if the book I recieve is damaged?

How quickly will I get my book?

Processed within 48 hours, shipments to addresses in the U.K. and USA should arrive within five business days. International orders can take up to three weeks depending upon your location.

What if there's a problem with my order?

No. On the lower middle section of the payment screen is an option to pay without registering with PayPal. You can use your credit/debit card just like you do anywhere for a mail order payment.

Do I have to have an account with PayPal to pay through them?

Completely. Blue Zoo and steve-n-lee.com do NOT deal with any financial details of any customers. The entire financial transaction is handled by PayPal, which is one of the most respected internet payment providers in the world. They use what is called a 128 bit SSL security system. That's jargon, yes, but what it means is that your details are handled using the most secure system commercially available.

If PayPal is good enough for everyone from ebay to Toys 'R' Us to Harrods, it's good enough for us!'

Is it safe to order books through your website?